Energy bills High! Know your Rights as Energy Customer

Being an energy customer, you should know your rights and how you may use them. These rights are legal rights that protect customers when someone buy any products or services. Its just to protect you from companies when company’s owner try to take benefits from customers. When it comes to the energy market, big six energy companies British Gas, EDF, E ON, SSE and Scottish Power supply more than 90% of the UK population.

Role of Ofgem  –

Ofgem works for the customers and to protect customers from high bills and mis-selling practices. It monitors energy suppliers and protecting customers. Any complaints from customers will be verified by them and advise the respective companies for necessary action.

FAQ’s on Energy customer’s Right

What can I do if my energy supplier raises the prices?

When energy supplier informs you about the prices rises, then you should switch to a cheaper plan to save money.

What is the process of complaining to energy supplier?

You can make a call to your energy supplier and ask for advice. Other than this, you can send email to the supplier with all details related to the issue. In case, the problem is very complex, contact with citizen advice customer service.

What if I am not able to pay my energy bills?

You should talk to your current supplier about the problem. They advise alternate options to pay the bills. But you should not agree on the payment plan that you can’t afford.  Apart from this you can join other scheme which helps you in paying bills like fuel direct scheme. This scheme applies to those who have benefits – income-based Jobseeker’s Allowance, Income Support, income-related Employment and Support Allowance and Pension Credit.

What is energy mis-selling?

Energy companies are under some rules and regulation which they have to follow. If they are not following these rules, they are doing energy mis-selling.

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