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Privacy Policy

Welcome to our privacy policy page.
Welcome to our privacy policy page. The data collected through the website vswitchusave will be used as mentioned in the privacy policy and we assure you that data will not be used for any other purpose other than the intended purpose. We do not sell or rent data to any third parties.

If you are accessing or using our websites, it simply means you agree to the below mentioned privacy policy and terms and conditions of VswitchUsave. We may be making changes and we advise you to check this page for updated privacy policy information. Vswitch Usave and our partner website energyhelpline are the data controllers.

Information recorded by vswitchusave.co.uk
We collect your identifiable personal information including Name, Date of Birth, phone number, Email, Address along with the details that are required for the switching process through our website and with the help of our partner website energyhelpline.com. Please refer privacy policy of energy helpline https://www.energyhelpline.com/fri/content/privacy/. We also record your IP address, information related to your visit, browsing history and how you use VswitchUsave.

Reason behind collecting information

  • To collect required data from the customers for energy switching process.
  • To contact you for market research purposes through email or phone or any other medium.
  • To let the customer know about the latest updates in energy market.
  • To customize the websites on the basis of your interest and usage.

How we use the information
The identifiable personal information like name, address, energy consumption details etc. will be used only for energy switching process. We share the personal information to our partner Energyhelpline.com and the Energy Suppliers to whom you are interested to switch. Additionally, we may use your personal information if there is a requirement from the government, courts, law enforcement agencies as they are legally authorized to access data when they need it.

Security
VswitchUsave is a Rapid SSL certified secured website. We have controls and processes to reduce the risk of data breach. In all possible ways, with utmost care, we keep your personal information secured. In any case, if breach arises, we take necessary steps and notify you within 72 hours of the incident. We will try our best to minimize the impact.

Cookies
We use cookies in our website. A Cookie is a small file placed on your browser to identify the device and the user. This helps us to improve the usability of the website to our customers constantly. Cookies do not harm your computer. To know more about cookies you may visit www.allaboutcookies.org

Website users' Rights
You have the right to request access to your data. You may request us to amend the information, or place restrictions on, to request opt out. You may email us at dpo@vswitchusave.co.uk mentioning your request along with your name, address and phone number. You have the right to opt in or opt out on specific services at any point of time by sending us a request email. You also have the right to lodge a complaint with ICO (Information Commissioner's Office) or any other government authorities if you think the data is not protected as per the guidelines.